Safetec of America, Inc. is a growing OTC pharmaceutical company based in Buffalo, NY. We’re looking for a Customer Care Specialist who is passionate about delivering outstanding service and eager to be a key part of our incredible Customer Service team. As a family-owned business, we take pride in our strong company culture and commitment to treating our employees like family.

This is an exciting time to join our team! If you’re a team player who thrives in a fast-paced environment and wants to contribute to a dynamic, growing company, keep reading!

What You’ll Do:

• Be the friendly voice of Safetec—answer incoming calls and provide cheerful, professional service.
• Process quotes, orders, and returns efficiently and accurately.
• Follow up with customers on order details, pricing, and delivery updates.
• Keep customers informed on order status and confirmations.
• Assist with setting up new customer accounts, and ensuring proper documentation and communication.
• Collaborate with the Sales team and other departments to meet customer needs.
• Stay up to date on our product offerings, including new launches.
• Greet and assist visitors at our front desk, ensuring a welcoming experience.

What You Bring:

• 2–4 years of customer service or inside sales experience (manufacturing experience is a plus!).
• Familiarity with freight terms is a bonus.
• A strong ability to build and maintain customer relationships.
• Excellent verbal and written communication skills.
• A positive, motivated, and well-organized approach to work.

Join us at Safetec and be part of a company that values its employees and fosters a supportive work environment. Apply today!